Eller Cloud

Eller Conclusion as a fully managed SaaS service

All Eller Conclusion products are available as a fully managed SaaS service. We take care of the infrastructure, operation, security and updates, so your teams can focus on their work. The service is operated in compliance with ISO/IEC 27001, within our certified information security management system.

We offer both deployment models: on-premise in your own data center, or as SaaS in Eller Cloud.

Eller Conclusion Cloud SaaS: users access the application over the internet; the cloud service includes security and backups, with an optional VPN tunnel to the customer's IT

On-premise or SaaS?

On-premise: everything under your control

An on-premise deployment gives you full control over your data and infrastructure. It also allows you to run local LLM models and build a completely isolated AI-enabled environment in which no data leaves your organization.

SaaS: no on-site IT staff needed

SaaS, on the other hand, requires no on-site IT staff. Managing a modern system is demanding – it calls for specialist expertise and security patches almost every day. In Eller Cloud, we take care of all of this for you.

Comparison of on-premise and SaaS deployment
Area	On-premise	Eller Cloud (SaaS)
Operation and administration	Your IT team	Eller – fully managed
Security updates	Your responsibility – often almost daily	Applied continuously by Eller
On-site IT staff	Required	Not needed
Infrastructure	Your data center and hardware	Included in the service
Availability	Depends on your infrastructure and team	Redundant architecture, uptime SLA of 99.5% or more
Information security	Under your internal policies	Operated in compliance with ISO/IEC 27001
Backup and recovery	Your responsibility	Automated backups, point-in-time recovery, documented RTO/RPO
AI and language models	Local LLM models – a completely isolated environment	LLM engine of your choice
Costs	Hardware investment plus ongoing operating costs	Predictable subscription, no capital expenditure
Time to deploy	Weeks to months, including hardware	Ready within days
Best suited for	Organizations that require complete isolation of data and AI	Organizations that want to focus on their business, not on running IT

What Eller Cloud includes

A fully managed service: operation, security, integration, backup and support in one subscription

Infrastructure and operations

Fully operated environment – hardware, system maintenance and infrastructure management are all handled by Eller
High availability – redundant architecture with an uptime SLA of 99.5% or more
Automatic scaling – resources adjust dynamically to actual usage
Geographic redundancy – data replicated across multiple data centers
24/7 monitoring – continuous infrastructure health monitoring and alerting
Performance tuning – ongoing optimization of database, application and network performance

Security

Antivirus scanning – every attached file is automatically checked for malware
DDoS protection – defense against distributed denial-of-service attacks
Encryption – data encrypted at rest and in transit (TLS 1.2 or higher)
Regular security patching – timely operating system and software security updates
Intrusion detection and prevention – active monitoring for suspicious activity
Access audit logging – complete logs of all system access and changes
Compliance – operated in line with ISO/IEC 27001 and the GDPR

Customization and connectivity

Your own domain – run the service on your own domain name
Your own SSL certificates – use certificates you provide
Site-to-site VPN – optional secure tunnel for integration with your internal systems
Single sign-on – sign-in through OpenID, OAuth or LDAP / Active Directory
API access – REST API for integration with third-party systems

Backup and disaster recovery

Automated backups – regular scheduled backups
Point-in-time recovery – data can be restored to a specific moment
Disaster recovery – documented RTO and RPO with failover procedures
Data export – a full export of your data in standard formats on request

Updates and support

Product updates – new features and improvements deployed automatically
Low-downtime deployments – updates applied with minimal service interruption
Technical support – dedicated support channels for resolving issues
Test environment – an optional separate environment for your own testing

Costs and operations

Predictable costs – subscription pricing with no surprise expenses
No capital expenditure – no investment in hardware
Less IT overhead – no need for dedicated server administrators
Rapid deployment – your environment is ready within days, not weeks or months

It's your choice

Both options deliver the same Eller Conclusion with all its features. Choose the model that best fits the needs of your organization – we will be glad to help you decide.